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Case Studies

The following case studies move beyond fundamentals and provide first-hand experiences, struggles, and accomplishments of fellow acquisition professionals.

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VBA Salesforce COE User Centered Design Challenge

The VA Technology Acquisition Center worked with USDS and other VA stakeholders to conduct a user-centered design challenge to award a Task Order on the GSA Salesforce BPA.

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How the Pay.gov Team Went Agile

The US Treasury, Federal Reserve Bank of Cleveland, is responsible for the Pay.gov system. This involved using a contract that supported Agile Project Management. The following is what happened once that contract was in place.

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The Acquisition that Helped the Department of Veterans Affairs Modernize Its Claims Appeals System

The VA competitively awarded a task order for digital services off of the agency’s Indefinite Delivery Indefinite Quantity (IDIQ) contract vehicle called Transformation Twenty-One Total Technology Next Generation (T4NG). A coding exercise was leveraged as part of the evaluation.

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Agile Government and The Department of Justice

The DOJ modernized a highly decentralized system by demonstrating quick successes while focusing on the end-user experience and stakeholder collaboration. Iterative releases led to a tangible return on investment.

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Innovation is a Contract Sport

The Partnership for Public Service evaluates how and when Federal Agencies are most likely to implement innovation well. Successful examples are contributed to collaborating with nongovernmental partners, managing risk, allowing for failure, and changing agency culture; all values of the US Digital Services Playbook.

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Agile Government and the General Services Administration (Integrated Award Environment)

The GSA shows that mobile workers can effectively tackles government-wide infrastructure problems by modernizing in manageable chunks. Shifting from traditional waterfall methods to agile methods makes a large scale project more adaptable given the long term goals and schedule.

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Innovative Contracting Case Studies

To encourage greater innovation in Federal contracting and facilitate creative problem solving, the White House Office of Science and Technology Policy (OSTP) has compiled a collection of agency case studies to highlight different models that have been successfully tested by agencies to meet a range of needs related to research, prototyping, and market testing.